You reach out to someone's friends, family, coworkers, old college roommates, whoever you can think of. You ask each of them to write a letter for this person's birthday. Some write a paragraph, some write three pages. Some include photos. One uncle writes a poem. A childhood friend tells a story nobody else remembers.
We collect all of these letters and print them into a hardcover book. When the birthday person opens it, they find 30, 50, sometimes over 100 letters from the people in their life, all written just for them. We've been making these books since 2009 and the reaction is almost always the same: tears, then laughter, then more tears, then they start reading letters out loud to whoever is nearby.
People who receive these books tell us, over and over, that it is the best gift they have ever received. We believe them. You can't buy what this book gives someone: the proof, on paper, that dozens of people took the time to sit down and say what they really feel.