From what we have observed, users of FromABirdie tend to write thoughtful, careful, and personal letters, which makes them quite private. We ensure that only the intended recipient will have access to them (e.g. by password-protecting the album).
People who contribute to the album are NOT able to see each other's letters, although at the end of the process we may share the names of those who wrote with everyone, to enhance the communal experience that these albums are (the organizer has an option to turn this off and NOT share the names of contributors.).
Once a phyisical book is printed we can no longer protect the privacy of the letters, of course. There are also (many) cases in which the book is shipped to the organizer of the book, so they can give it as a present at a party or ceremony. We ask them to respect the writers' privacy, but again have no control over it.
Finally, there are cases in which the creator of the album wants to have complete editorial control, for example to ensure that the final book is perfect. We do let creators see all the letters, but we ask them to let writers know that that will the case. We have never had a single issue or complaint with that.
In summary: while the letters are not really fully private, since the creators may choose to see them and they may be printed in a physical book, they are also not intented to be public either. People tend to write honestly and to address the recipient directly (rather that feeling that they are posting on public channels), but they also knowing that the letters may be seen by others.
We do ask for private information with the letters, but only to make the service richer. For example,
- We ask for the name and email of the person who creates an album so we can communicate with them over email.
- We ask for the name and email of the recipient of the letters so that we can send an email on the specified day and announce the surprise (this feature may be turned off)
- We allow the people who write letters in an album to leave their name, email, and location so the recipient can see who wrote, and can easily get back in touch with them.
Absolutely not. We DO NOT (and NEVER WILL) sell or otherwise share any of the information that we gather – names and emails of recipients and letter writers, aggregate statistics, or anything of that sort. We are trying to offer a useful service and grow an honest business, and we see those values as non-negotiable.
FromABirdie, Inc. built the FromABirdie app as a Freemium app. This SERVICE is provided by FromABirdie, Inc. at no cost and is intended for use as is.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service.
For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name and email, the text of your letter, and any photographs or images that you may attach. The information that we request will be retained by us and used as described above: we only use it for the content in our service and sometimes to communicate with you, and we NEVER share it with third parties.
The app does use third party services like Google Analytics, Facebook, and others, that may collect information used to identify you... but we do NOT share with them your name, email, etc.
We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.
Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your device internal memory.
This Service does use these “cookies” explicitly, just to figure out whether you're a new or returning user, and to grant you access to private sections of the webite.
In addition, the app uses third party code and libraries that use “cookies” to collection information and to improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.
We may employ third-party companies and individuals due to the following reasons:
- To facilitate our Service;
- To provide the Service on our behalf;
- To perform Service-related services; or
- To assist us in analyzing how our Service is used.
We want to inform users of this Service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions. If you want to let your child attach a letter or photo, please let them do it under your supervision and using your email address.
If you have questions or comments not addressed here, feel free to contact us!